Payment Methods

1. Accepted Payment Methods

• Visa

• Mastercard

• Discover

• JCB

• Diners Club

At checkout, customers may use any of the above credit or debit cards to complete payment. No other payment methods are supported.

2. Payment Processing and Security

• Payments are processed through secure third-party payment systems.

• We do not directly store full card numbers or sensitive card verification details.

Reasonable technical and organisational measures are used to support secure payment processing during checkout.

3. Charges and Billing Amount

• Orders are charged based on the total amount displayed at checkout at the time the order is placed.

• Any additional fees, such as foreign transaction charges or currency conversion fees, are determined by the issuing bank or card provider and are outside our control.

4. Failed or Unsuccessful Payments

• If a payment is unsuccessful, customers may retry the transaction or use another supported card.

• If payment issues continue, customers are encouraged to contact customer support for assistance, preferably by email.

5. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: billing@havenupshop.com
Phone: +81 (801) 884 88 25
Address: 14, 1 HORAI-ZAKA 4-CHOME, KONAN, SHIGA 520-3103, JAPAN