About Us

1. Our Approach

We focus on providing furniture that supports everyday living through practical design, reliable materials, and consistent usability. The aim is to offer products that are suitable for regular household use and comfortable over time.

Emphasis is placed on functionality, comfort, and ease of use rather than short-term design trends.

2. Our Values

We prioritise clarity, consistency, and responsible service practices. Furniture is selected with attention to durability, everyday comfort, and suitability for common living environments.

The goal is to support living spaces that feel balanced and practical, with products that remain useful over time.

3. Our Background

Experience has been shaped through ongoing involvement in furniture sourcing, product evaluation, and customer support. Over time, internal processes have been refined to better align product offerings with customer expectations.

Development has followed a steady and considered path, with a focus on reliability, transparency, and continuous improvement.

4. Our Products

• Designs focus on clean structure, balanced proportions, and everyday practicality.

• Materials are selected based on durability, comfort, and long-term use.

• Products are intended to suit Australian household environments and lifestyles.

• Attention is given to practical details such as assembly, use, and maintenance.

These considerations help ensure that each item fits naturally into the home and supports daily routines.

5. Our Commitment

We aim to provide clear information, dependable delivery, and consistent after-sales support. Content across the website is structured to help customers make informed decisions and feel confident throughout their purchase experience.

6. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: billing@havenupshop.com
Phone: +81 (801) 884 88 25
Address: 14, 1 HORAI-ZAKA 4-CHOME, KONAN, SHIGA 520-3103, JAPAN