Contact Us

1. Purpose of This Page

• This page may be used for enquiries related to orders, delivery, returns, refunds, and general support.

• Communication is handled in a practical and information-focused manner to support timely assistance.

2. Customer Support Availability

• Customer support is available on business days, Monday to Friday, 09:00–17:00.

• Enquiries received outside business hours will be reviewed and handled on the next business day.

3. Service and Support Coverage

• Services and delivery support are provided for orders within Australia.

• When contacting us, including relevant order details is recommended to help improve response efficiency.

4. Contact Information

Email is the primary contact channel. Phone support is available as a supplementary option during business hours.

Email: billing@havenupshop.com
Phone: +81 (801) 884 88 25
Address: 14, 1 HORAI-ZAKA 4-CHOME, KONAN, SHIGA 520-3103, JAPAN