Furniture Care Guide

1. Purpose and Scope

• This guide applies to furniture used in normal residential settings.

• It offers general care information suitable for most furniture products.

• The guidance is informational and does not replace any specific instructions provided with a product.

2. Everyday Use

• Furniture should be used in a manner consistent with its intended purpose.

• Avoid excessive force, improper loading, or use outside normal household activities.

• Moving or adjusting furniture should be done carefully to reduce unnecessary stress on joints and surfaces.

3. Basic Cleaning and Care

• Regular dusting with a soft, dry, or lightly damp cloth is recommended.

• Mild, non-abrasive cleaning products may be used where appropriate.

• Spills should be cleaned promptly to help reduce the risk of staining or surface changes.

Cleaning methods should be appropriate to the material and finish of the furniture.

4. Environmental Considerations

• Prolonged exposure to direct sunlight may affect surface appearance over time.

• Excessive heat, cold, or humidity may influence materials and finishes.

• Indoor environments with stable temperature and ventilation are generally suitable for furniture use.

Environmental conditions may naturally influence furniture over time and can vary by location and season.

5. Improper Use and Care Considerations

• Damage resulting from clearly improper use, incorrect cleaning methods, unauthorised modification, or accidental impact may affect the condition of a product.

• Using unsuitable cleaning agents or tools may contribute to surface wear or changes.

This guidance is provided to help reduce avoidable issues and does not limit or replace any rights provided under applicable consumer protection laws.

6. Relationship to After-Sales Support and Consumer Rights

The information in this guide does not affect rights available under Australian consumer law.

If a product issue arises, customers are encouraged to refer to the relevant return, refund, or after-sales information available on the website, or to contact customer support for assistance.

7. Support and Enquiries

For questions about general furniture care or use, customers may contact us for further guidance. Providing relevant order or product details may help us respond more efficiently.

8. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: billing@havenupshop.com
Phone: +81 (801) 884 88 25
Address: 14, 1 HORAI-ZAKA 4-CHOME, KONAN, SHIGA 520-3103, JAPAN